FAQ
Here you’ll find answers to frequently asked questions about buying and selling quilt patterns on Hobbie. If you don’t see what you need, our team is happy to help.
For buyers
What is the return policy?
Because digital files can’t be “returned,” all PDF pattern sales are final. If you experience a technical issue with a file, contact our support team and we’ll work with you to resolve it.
How do I download my order?
Once your payment is complete, you’ll receive an instant download link on the confirmation page and in your email.
Do you sell printed patterns or merchandise?
Hobbie is a digital-only marketplace, so we focus on PDF quilt patterns. Some designers may sell physical products on their own sites, but hobbie itself doesn’t ship printed patterns or merchandise.
What if I need help understanding a pattern?
Each pattern includes instructions and the designer’s contact information. You can:
- Check if the designer has listed tips or tutorials or request help from them.
- If you're unsure how to reach the designer or if they are not responsive, use our contact form.
Is Hobbie legitimate? Do designers really get paid?
Absolutely. We verify every designer before they can sell. All payments are processed securely, and designers receive their earnings promptly according to our payout schedule. It's important to us that we support our talented designers, so we're committed to keeping our fees low.
For designers
How do you verify designers?
We review every designer application to confirm:
- You are the creator and your work is original
- Your patterns are accurate and easy to follow
- You are a human (no AI slop!)
What fees does Hobbie charge?
Hobbie charges a small share of the pattern sale price to support the platform and we pass along the 3rd party payment processing fee. That's it. We are committed to keeping fees below other marketplaces.
How do I manage my store?
We are new and growing! For now, changes must be made in the background by our team - but stay tuned for a designer management dashboard.
